Job Description

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.

Job Title: Associate Resolutions Specialist, Virtual Card

Location: Draper, UT, 84020

Duration: 6 Months

Job Type: Contract

Work Type: Hybrid

Shift: 8am-4pm

JOB DESCRIPTION:

• We are looking for a Payment Exceptions and Resolutions Analyst for client's Virtual Card Customer Experience Operations team.

• This dynamic contributor will regularly interact with customers and vendors to resolve their Virtual Card payment issues.

• Will be a Subject Matter Expert that is accountable to resolve issues in a timely and satisfactory manner while creating positive outcomes for the business, our customers, and our vendors.

• Possesses excellent organizational and time management skills must possess ability to prioritize and balance multiple tasks simultaneously

• Has proven ability to learn and adapt to new processes and procedures

• Experience reviewing, analyzing and resolving medium to highly complex payment processing issues.

• Experience partnering with multiple internal teams(such as Collections, Disputes, Virtual Card Delivery, Product, and Engineering) to continually improve processes and procedures

• Exceptional customer service and communication skills.

• The ability to cater communication to the appropriate level/channel: team members, cross-functional teams, customers, vendors, and bank partners

• Excellent organizational and time management skills - the candidate must have the ability to prioritize and balance multiple tasks simultaneously

• Experience with Google Suite.

• Competencies (Attributes needed to be successful in this role):

• Attention to details

• Values

• Learning Abilities/Tech Savvy

• Communication

• Team player

TekWissen Group is an equal opportunity employer supporting workforce diversity.

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