Overview :
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Job Title: Associate Resolutions Specialist, Virtual Card
Location: Draper, UT, 84020
Duration: 6 Months
Job Type: Contract
Work Type: Hybrid
Shift: 8am-4pm
JOB DESCRIPTION:
We are looking for a Payment Exceptions and Resolutions Analyst for client's Virtual Card Customer Experience Operations team.
This dynamic contributor will regularly interact with customers and vendors to resolve their Virtual Card payment issues.
Will be a Subject Matter Expert that is accountable to resolve issues in a timely and satisfactory manner while creating positive outcomes for the business, our customers, and our vendors.
Possesses excellent organizational and time management skills must possess ability to prioritize and balance multiple tasks simultaneously
Has proven ability to learn and adapt to new processes and procedures
Experience reviewing, analyzing and resolving medium to highly complex payment processing issues.
Experience partnering with multiple internal teams(such as Collections, Disputes, Virtual Card Delivery, Product, and Engineering) to continually improve processes and procedures
Exceptional customer service and communication skills.
The ability to cater communication to the appropriate level/channel: team members, cross-functional teams, customers, vendors, and bank partners
Excellent organizational and time management skills - the candidate must have the ability to prioritize and balance multiple tasks simultaneously
Experience with Google Suite.
Competencies (Attributes needed to be successful in this role):
Attention to details
Values
Learning Abilities/Tech Savvy
Communication
Team player
TekWissen Group is an equal opportunity employer supporting workforce diversity.
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