Job Description
This is the pay range that the employer reasonably expects to pay for this position $22.10/hour - $24.60/hour
Optional Benefits: Medical, Dental, Vision, 401K
Job Title: Credit Specialist Location: Naperville, IL - Hybrid
Employment Type: Contract
Job Summary Nalco – an Ecolab Company We are seeking a highly motivated and professional
Credit Specialist to join the Nalco finance team. This role is responsible for conducting proactive outreach to customers and internal sales partners to resolve past-due account balances. The ideal candidate will have exceptional phone communication skills, strong organizational abilities, and a customer service mindset to navigate complex collection issues.
Key Responsibilities - Conduct collection outreach to Nalco’s customer base, including Accounts Payable departments, Buyers, Accounting Managers, and Operations teams, to determine reasons for non-payment. Communication will occur via phone and email.
- Initiate internal outreach to Nalco’s Sales organization to inform and collaborate on account resolution, using both phone and email channels.
- Process monthly batch credit card charges for customer invoices (approximately 1–2 days per month).
- Assist with escalation processes including final demand notifications and communication for third-party collections or dispute resolution.
Required Qualifications - High school diploma or GED
- Ability to professionally interact with all levels of customer and internal personnel regarding past-due balances
- Proficient in Microsoft Excel for data management and worksheet creation
- Effective time management skills with the ability to meet daily, weekly, and monthly outreach goals
- Self-motivated and organized to handle a high volume of collection activities
- Calm and professional demeanor when resolving difficult customer issues
Preferred Qualifications - Experience with SAP or similar ERP systems
- Familiarity with GetPaid collection software
- Background in construction collections or lien waiver processes
- College degree preferred
Job Tags
Contract work,