Collector III (contract) Job at Ecolab, Naperville, IL

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  • Ecolab
  • Naperville, IL

Job Description

This is the pay range that the employer reasonably expects to pay for this position $22.10/hour - $24.60/hour

Optional Benefits: Medical, Dental, Vision, 401K

Job Title: Credit Specialist

Location: Naperville, IL - Hybrid

Employment Type: Contract

Job Summary

Nalco – an Ecolab Company

We are seeking a highly motivated and professional Credit Specialist to join the Nalco finance team. This role is responsible for conducting proactive outreach to customers and internal sales partners to resolve past-due account balances. The ideal candidate will have exceptional phone communication skills, strong organizational abilities, and a customer service mindset to navigate complex collection issues.

Key Responsibilities

  • Conduct collection outreach to Nalco’s customer base, including Accounts Payable departments, Buyers, Accounting Managers, and Operations teams, to determine reasons for non-payment. Communication will occur via phone and email.
  • Initiate internal outreach to Nalco’s Sales organization to inform and collaborate on account resolution, using both phone and email channels.
  • Process monthly batch credit card charges for customer invoices (approximately 1–2 days per month).
  • Assist with escalation processes including final demand notifications and communication for third-party collections or dispute resolution.

Required Qualifications

  • High school diploma or GED
  • Ability to professionally interact with all levels of customer and internal personnel regarding past-due balances
  • Proficient in Microsoft Excel for data management and worksheet creation
  • Effective time management skills with the ability to meet daily, weekly, and monthly outreach goals
  • Self-motivated and organized to handle a high volume of collection activities
  • Calm and professional demeanor when resolving difficult customer issues

Preferred Qualifications

  • Experience with SAP or similar ERP systems
  • Familiarity with GetPaid collection software
  • Background in construction collections or lien waiver processes
  • College degree preferred

Job Tags

Contract work,

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