Front Desk Medical Receptionist Job at RECLAMATION CENTER, Fort Lauderdale, FL

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  • RECLAMATION CENTER
  • Fort Lauderdale, FL

Job Description

A non-exempt medical office position responsible for maintaining the front office and representing the practice with professionalism. This position requires multi-tasking effortlessly, prioritizing efficiently, handling patient requests.

Daily Duties:

1. Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of the practice.

2. Adheres to the HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement

3. Greet patients and visitors in a professional and courteous manner

4. Answer phone calls, schedule appointments, and manage patient inquiries

5. Call patients to confirm appointments and or reschedule appointments

6.Verify insurance information and assist with billing processes

7. Maintain electronic medical records and ensure accuracy of patient data

8. Coordinate with medical staff to ensure efficient patient flow

9. Handle administrative tasks such as filing, faxing, and scanning documents

10. Check patients in verifying demographics information and update system if needed from Intake packet completed by patient/guardian.

11. Evaluates daily schedules to accommodate patient flow and minimize missed appointments

12. Completes referrals, Insurance, prior authorizations as needed

13.Collects co-pays and patient payments

14. Complete daily job functions in a timely matter

15. Performs other tasks directed by supervisor.

Requirements

Skills:

- Medical Assistant Certification

- Bilingual is mandatory: English & Spanish or English & Haitian Creole - CPR / AED / First-Aid Certification

- Strong customer service skills with the ability to handle difficult situations calmly and professionally

- Excellent communication skills, both verbal and written

- Proficient in using computer systems and software applications - Detail-oriented with strong organizational skills

- Ability to multitask and prioritize tasks effectively

- Previous experience in a dental office or as a dental receptionist is a plus

- Knowledge of customer support principles and practices

- Ability to maintain confidentiality of guest information

Job Tags

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