Job Description

Job Description

Join the J.P. Morgan Wealth Management Service Center Team, where our investment professionals work in a team-based, call center environment. We assist clients and prospects with investment account service requests and inquiries over the telephone, serving as experts on our online brokerage platform. Our focus is on delivering quality interactions across a variety of unique account types and client segments, including Self-Directed Investing, Chase Private Client, and the JP Morgan Private Bank.

As a Client Service Leader within the Active Trader Desk (ATD) of the J.P. Morgan Wealth Management Client Service Center team, you will play a pivotal role in our mission to deliver an exceptional client experience and guiding team members to excellence regarding trade execution and education of clients and advisors. Your responsibilities will include direct management of a team of Registered Representatives, where you will provide outstanding leadership and effective supervision. You will be part of a fun, engaging, empowered, and inclusive team environment where we value each other and every client we serve.

 

Job Responsibilities

• Cultivate a winning culture and exceptional employee experience, energizing the team and fostering daily engagement.
• Manage all aspects of team operations, including coaching, timekeeping, performance reviews, recognition, disciplinary actions, and talent recruitment, onboarding, and development.
• Oversee high-volume trading activities and complex inquiries across multiple lines of business, ensuring rigorous error monitoring and risk management to protect the firm.
• Educate, mentor, and supervise staff on multiple trading platforms and products, ensuring technical proficiency, compliance, and the ability to provide client and advisor education on complex topics.
• Serve as the subject matter expert for escalations, complex trades, SBL troubleshooting, multi-product inquiries, and act as the default escalation team during system outages and volume surges.
• Foster partnerships across trade desks, product teams, and enterprise stakeholders, while upholding a robust risk-and-controls. 
•  

Required qualifications, capabilities and skills

• Over 6 years in financial services or brokerage, including a minimum of 2 years trading multiple product types with deep investment acumen across equities, mutual funds, derivatives, IRAs, wrap accounts, and employee benefit plans.
• FINRA Series 7 and 63 (or equivalent) required, with ability to register in all 50 states; Series 9/10 (or equivalent) held or commitment to obtain within 90 days of hire.
• Recognized subject matter expert in trading and corporate actions, responsible for approving related WMA content.
• Proven track record of networking, influencing senior stakeholders, and driving business initiatives.
• Exceptional written and verbal communication skills, with experience presenting complex information and strong project management capabilities focused on risk mitigation and cross-functional problem solving.
• Highly adaptable under pressure, skilled at managing competing priorities in fast-paced environments, and able to balance performance targets with robust risk and compliance controls.
•  

Preferred Qualifications, capabilities and Skills

• 1 or more years of leading people in the brokerage industry preferred.
• Proven experience in a leadership capacity, ability to motivate and develop at an individual and team level.
• Ability to embrace change and effectively guide employees through shifts in business needs or priorities.
• Experience partnering with Product teams on new trading features, pilot launches, and urgent escalations

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Job Tags

Shift work,

Similar Jobs