Job Description

Location: Missoula, MT (Hybrid: Office, Remote, and Client Sites) 

  Employment Type: Full-Time, Salaried  

• Salary: $70,000–$90,000 DOE
• Benefits: Health, Dental, Vision, 401(k), Paid Time Off, Professional Development Opportunities
• Flexibility: Hybrid work environment (office, remote, client sites)
• Travel/License Req uired: Yes  
• Work Schedule: 8am-5pm (M-F)

About Us  

At First Call Computer Solutions   w e work with Montana businesses, non-profits, towns, and schools that want to grow and modernize while keeping their Montana lifestyle intact.  

At First Call,  you’ll find a place to  grow, contribute, and be yourself while helping Montana organizations  operate better, protect what matters, and thrive in an ever-changing world.  

W e’re not your average MSP.  We  are doing IT (so much), but also have  Cybersecurity, Compliance,  D igital  Marketing, AI, and Unified Communications services.  

Relationships are the most important outcome at First Call. We embrace uncommon levels of connection with the people we serve and the folks we work with.  

The Role  

mCIO serves as a strategic advisor, facilitator, and relationship leader for assigned clients.  You’ll   work with clients to uncover  nee ds,  pain s ,  opportunities,   and translate them into clear solutions that deliver business outcomes.  You’ll work in our MSP IT practice, but collaborate across  Cybersecurity, Compliance, Marketing, AI, and UC — to bring the right te am member ’s   expertise and services to the table at the right time.  

What  You’ll Do  

• Clarify Business & Organizational Priorities – Ask the right questions about customers to understand what an organization is really trying to accomplish. 
• Manage Outcomes & Accountability – Translate strategy into objectives, track progress, and keep stakeholders aligned.
• Facilitate  Com municati o n &  Collaboration – Bring  peop le  together; reframe issues; and keep discussions focused on productive solutions an d outcome s.  
• Consultative Selling – Build trust, uncover pain, frame solution concepts, discuss money, and guide decision criteria toward win-win outcomes.
• Drive h igh level  IT  o u tcome s as  k ey member  of our  M SP delivery te am.
• W ork collaboratively with   other ser vic e practice s:  Cybe rsecurity /Complian ce,  Digital  Marketing, Profe ssional  Services,  AI to  drive  busine ss o utcomes.  
• Explain Offerings Clearly – Articulate the business value of Microsoft 365, Unified Communications, cloud, and other core solutions.  
• Use Core Tools Effectively – Communicate clearly, simplify complexity, and leverage PSA/CRM, Microsoft 365, Teams, Outlook, PowerPoint, Excel, quoting, and AI tools.
• L everage  S ales  Engineers and Sub ject Mat ter Exper ts to  p rov ide clie nts w ith the  ex pertise   and s pec ifics of t he solution s > span class="NormalTextRun SCXW60144581 BCX8" data-redactor-span="true"> need.  
• Live our  v alues (and your s) 

What  We’re Looking For  

• Proven experience in advisory, consulting, or leadership roles. 
• Experience  facilitating stakeholder discussions and guiding outcomes.  
• Skilled in consultative selling and executive communication
• Business  understanding  of IT operations, cybersecurity frameworks, compliance, marketing maturity, AI adoption, and UC
• Proficiency with Microsoft 365, Teams, Outlook, PSA/CRM, quoting, and AI-enabled tools.
• Bachelor’s degree in business, IT Management, or related field ( other  education or professional development in  IT,  cybersecurity, compliance, marketing, or AI preferred).  

Why Join First Call? 

• Be part of a company redefining what it means to be an MSP. 
• Work with a team that values clarity, accountability, and measurable outcomes. 
• Help Montana organizations thrive in a world of  tech nology , compliance, and nonstop change.  
• Grow your career in a role designed for the next decade, not the last one.  

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