Job Description

Job Title: Call center agent

Location: West Hollywood, CA 90048
Work Arrangement: Onsite until completion of training; potential for remote work thereafter
Duration: 13 weeks
Shift: Day Shift, 8-hour shifts)


Position Overview:

• The Patient Access Representative II (PAR II) plays a vital role in facilitating patient access to Client. This position is responsible for performing all admissions activities, including pre-admission and face-to-face registration for patients presenting to admissions and/or outpatient areas for treatment. The PAR II secures all demographic and financial patient registration information, ensuring a seamless and efficient registration process .

Required Qualifications:

• Education: High School Diploma or GED required; bachelor's degree in Hospital Administration or equivalent preferred.
• Experience: Minimum of two (2) years of healthcare experience working in Patient Access or Revenue Cycle department, physician office, healthcare insurance company, and/or other revenue cycle-related roles.
• Technical Skills: Experience with EPIC systems required .
• Communication Skills: Experience answering multi-line and high-volume telephone calls in a healthcare setting or related field.
• Additional Skills: Prior health information, medical office, or birth certificate experience is a plus.

Key Responsibilities

• Patient Registration: Conduct pre-admission and face-to-face registration for patients in both inpatient and outpatient settings.
• Insurance Verification: Verify government and non-government insurance eligibility electronically, telephonically, or through product websites.
• Financial Clearance: Obtain financial clearance and determine the patient's correct financial classification.
• Medical Record Management: Secure or assign medical record numbers (MRNs) without duplication, adhering to Cedars-Sinai's Patient Identification Policy.
• Physician Privileging: Recognize and resolve physician privileging issues, such as suspensions.
• Customer Service: Provide superior customer service through all interactions, demonstrating sensitivity and attention to the patient population served.
• Cash Collection: Determine and explain patient financial obligations, collecting funds when appropriate, and meeting or exceeding cash collection goals.
• Quality Assurance: Work and resolve QA error worklists daily without exception.
• Documentation: Explain registration and consent forms to patients, obtain necessary signatures, and assemble registration paperwork for inclusion in the patient chart.
• Cross-Training: Cross-trained and competent to perform in no less than three patient access functions and/or patient access areas.

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