Job Description

Sr ServiceNow developer

Palo Alto, CA

1 Year with possible extension 

Position Overview:
We are seeking a skilled ServiceNow Developer to join our IT team. The ideal candidate will have hands‑on experience in Portal, Application, and Scripted API development, with a strong background in HR Service Delivery (HRSD) and integrations to Workday HR. You will be responsible for designing, developing, and customizing ServiceNow solutions-particularly around hardware and software asset management-and ensuring thorough technical documentation.
Key Responsibilities:

Design, develop, test, and deploy ServiceNow Portal and Custom Applications
Implement and maintain Scripted REST/SOAP APIs for integrations and data exchange
Lead HRSD configuration and development, including case management, onboarding, and lifecycle events
Integrate ServiceNow HRSD with Workday HR for employee data synchronization, provisioning, and workflow automation
Architect and customize Hardware & Software Asset Management (HAM/SAM) modules, including discovery, CI relationships, and asset lifecycle
Collaborate with stakeholders to gather requirements, translate business needs into technical designs, and deliver scalable solutions
Troubleshoot, debug, and optimize existing ServiceNow workflows, client scripts, business rules, and UI policies
Prepare and maintain comprehensive technical documentation, design specifications, and configuration guides
Provide knowledge transfer and mentorship to junior developers and support team members

Required Qualifications:

3+ years of hands‑on ServiceNow development experience
Proven expertise in Portal, Application, and Scripted API development
Solid experience implementing and customizing HRSD modules
Demonstrated experience integrating ServiceNow with Workday HR (REST/SOAP based)
Strong knowledge of Hardware & Software Asset Management, including extensive customization of HAM/SAM features
Proficiency in JavaScript, Jelly, Glide APIs, and ServiceNow platform architecture
Familiarity with ServiceNow best practices, upgrade processes, and security configurations
Excellent problem‑solving skills and attention to detail

Preferred Skills:

ServiceNow System Administrator and Application Developer certifications
Experience with other ServiceNow modules (ITSM, ITOM, CSM)
Hands‑on knowledge of Discovery, MID Servers, and Orchestration
Prior exposure to Agile/Scrum development methodologies
Strong technical writing skills and experience producing design and user‑guides

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