Job Description

Small IT shop searching for a high-performing individual to join our team. Responsibilities are wide-ranging. This candidate will continue to learn, practice time management, and assist in every task necessary to maintain computer systems and networks. While this is an entry-level position, growth in our organization is dependent on the individual and their efforts to help grow our business in new directions. Responsibilities:

• Maintain technological equipment, including phones, printers, computers, operating systems, network systems, hardware etc.
• Make sure new employees have their user accounts, company email, and appropriate security access so they can complete assigned tasks
• Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly
• Improve your personal skill sets through employee development programs
• Be responsible for your own time management and reporting
• Assist technicians with a wide variety of projects: running cable, building computers, programming, and working with online accounts
• Work with clients in a ‘help desk’ type environment

Qualifications:

• Experience with Windows, Mac, and Linux computer operating systems
• Must have high school diploma or equivalent, associate’s degree in a tech-related field is highly valued but not required
• Top-notch customer service skills and driven to make our business succeed
• Able to create databases and utilize Excel spreadsheets at an advanced level
• Strong work ethic and sound character
• Attention to detail and consistency
• Customer service-oriented
• Self-starter and self-motivated
• Technology savvy; basic computer skills and knowledge of Microsoft 365 Apps
• Knowledge and experience with Microsoft Access is a plus
• High School Diploma
• Trade School Degree preferred, but not required to apply
• This is an entry-level position with a wide range of growth opportunities based on the desire of the applicant

About Company: ITdependable, LLC has been in business since 2020. We are a small, but growing consulting firm. Our team members have over 40 years of combined experience in the IT field. We are customer service oriented and currently have a wide scope of services. We believe in a down to earth approach to IT support that combines expertise, customer care, and personalized support for our clients. We are transitioning to grow other parts of our business.

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