Job Description

JOB SUMMARY:To maintain a high standard of alertness, responsibility, and confidentiality while providing exceptional customer service. The Officer shift will be 2nd/3rd shifts during the hours between 10pm-6am.

Starting Pay:$16.75 per hour

ESSENTIAL JOB FUNCTIONS:

• Punctual and dependable attendance.

• Maintain a positive customer service attitude while interacting with clients, employees, customers, and visitors.

• Assist in the start-up of the new account to include working the post, assisting with post orders, training checklists, and getting acclimated to the post.

• Become proficient in CCTV operations.

• Understand and utilize the Elements of Proof regarding shoplifting.

• Utilize training and actions to deter theft.

• Produce written documents with clearly organized thoughts using proper sentence construction, punctuation, and grammar.

• Maintain proper security logs and Daily Activity Reports (DAR), Required to document all recovery efforts.

• Diffuse and de-escalate situations that involve employees, customers, and/or security incidents.

• Identify hazards in the parking lot, building entrance, and a variety of locations throughout the facility.

• Check receipts and proof of purchase for all customers leaving the facility.

• Conduct shopping cart integrity inspections and identify any items not purchased.

• Be familiar with on-site emergency procedures, first aid supplies, and equipment.

• Remain vigilant and attentive while on duty.

• Will perform foot patrol and routine checks of all doors entering the building.

• Act in a professional manner during emergencies, power outages, and inclement weather.

• Able to act under pressure with a high standard of protection for property and human life.

• Able to work well and professionally with Client management when situation arises.

• Ensure proper maintenance of uniforms and maintain a clean professional appearance.

• Must be able to follow all security instructions.

• Administer First Aid and CPR if required.

• Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately.

ADDITIONAL RESPONSIBILITIES:

• Perform other duties and projects as required by management.

QUALIFICATIONS:

• High school diploma or GED required OR 4-years of verifiable professional security experience.

• Valid CLEET Phase I and II certifications issued by the State of Oklahoma, required.

• Must have flexible availability, including off-shifts and weekends.

• Previous security experience required, or strong background in professional level communication/customer service with emphasis on public interaction required.

• Must be willing to work/travel to different contracted locations as scheduled.

• Skilled in operating various surveillance equipment, alarm systems, and basic computer applications for reporting and documentation. Technical proficiency is a requirement to be successful.

• Ability to speak, read, and write the English language.

• Reliable transportation and communication required.

CORE COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following:

• Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

• Dependability: Punctual, reliable, trustworthy, and consistent in performance and behavior.

• Ownership: Proactive, accountable and committed to continuous improvement in products and services.

• Interpersonal Skills: Effectively communicates, verbally and in writing, interacts and works with others.

• Customer Focus: Meets the expectations of internal and external customers; gets firsthand customer information and uses it for improvement in services; establishes and maintains effective relationships with customers and gains their trust and respect.

• Commitment to our Mission and Lives the Values

KNOWLEDGE, SKILLS, AND ABILITIES:

• High level of attention to detail.

• Excellent verbal and written communication skills.

• Strong organizational skills and the ability to work on several projects at once.

• Strong sense of internal and external customer service.

• Strong time management skills and demonstrate adherence to timelines and schedules.

• Good interpersonal skills: able to work well with a wide range of people.

• Good decision-making skills.

• CPR and First Aid certifications

PHYSICAL REQUIREMENTS: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• This work is physical and requires the following activities: Standing, walking, stooping, and bending for long periods of time (approximately 8 hours a day); good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.

• Good physical, mental, and emotional health.

• The ability to lift/carry up to 35 pounds, or more with assistance.

• Ability to stay awake, no music/cell phone utilization.

WORK ENVIRONMENT:

• Works in all weather conditions such as rain, snow, sleet, heat and cold.

• Must be able to work flexible hours which may require various security posts including nights, weekends, holidays, and occasional overtime.

• Moderate noise level.

• Works 40 or more hours per week when required.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

Due to the nature of 24/7 security contract operations, schedules, scopes of work, position descriptions and requirements are subject to change with little to no notice to meet business needs. The Goodwill Security Management team will make a good faith effort to communicate changes as timely and as far in advance as possible, however this may not always be possible. Security Officers will be expected to perform all work as assigned.

I have read this job description and understand the requirements of the position.

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